The Position:
Resolve product or service problems by clarifying the customers’ concern; investigating the cause of the problem; explaining the best solution to solve the problem; expediting correction or adjustment actions; following up to ensure resolution Using your IT/Technology knowledge to suggest and provide user training based on customers needs Create a collaborative team environment and coach or learn from team members in order to achieve the team/department goals Contribute to a fun and effective customer service environment
The Requirements:
Previous customer service experience in hospitality/ gaming /airline/retail/tourism etc industries Must be eligible to work in Macau and able to speak fluent Cantonese and/ or Mandarin Ability to listen, communicate and interact professionally with customers even in challenging situations Passionate in creating a premium customer service experience with a positive attitude and strong focus on problem solving Technologically savvy. Experience with Mac computers is a plus With good communication skill, Cantonese and Mandarin is a must If interested, please send a copy of your most updated Resume to Mr. Gavis Ho at gavis.ho@futurestep.com
14/05/2015
全職
The Position:
Resolve product or service problems by clarifying the customers’ concern; investigating the cause of the problem; explaining the best solution to solve the problem; expediting correction or adjustment actions; following up to ensure resolution Using your IT/Technology knowledge to suggest and provide user training based on customers needs Create a collaborative team environment and coach or learn from team members in order to achieve the team/department goals Contribute to a fun and effective customer service environment
The Requirements:
Previous customer service experience in hospitality/ gaming /airline/retail/tourism etc industries Must be eligible to work in Macau and able to speak fluent Cantonese and/ or Mandarin Ability to listen, communicate and interact professionally with customers even in challenging situations Passionate in creating a premium customer service experience with a positive attitude and strong focus on problem solving Technologically savvy. Experience with Mac computers is a plus With good communication skill, Cantonese and Mandarin is a must If interested, please send a copy of your most updated Resume to Mr. Gavis Ho at gavis.ho@futurestep.com
