Customer Service Specialist (Based in Macao)

  • Futurestep
  • Macau
  • 14/05/2015
全職 業務開發 客戶服務 資訊及通訊科技 零售 市場銷售


The Position:

  • Resolve product or service problems by clarifying the customers’ concern; investigating the cause of the problem; explaining the best solution to solve the problem; expediting correction or adjustment actions; following up to ensure resolution
  • Using your IT/Technology knowledge to suggest and provide user training based on customers needs
  • Create a collaborative team environment and coach or learn from team members in order to achieve the team/department goals
  • Contribute to a fun and effective customer service environment


The Requirements:

  • Previous customer service experience in hospitality/ gaming /airline/retail/tourism etc industries
  • Must be eligible to work in Macau and able to speak fluent Cantonese and/ or Mandarin
  • Ability to listen, communicate and interact professionally with customers even in challenging situations
  • Passionate in creating a premium customer service experience with a positive attitude and strong focus on problem solving
  • Technologically savvy. Experience with Mac computers is a plus
  • With good communication skill, Cantonese and Mandarin is a must

If interested, please send a copy of your most updated Resume to Mr. Gavis Ho at


MOP per month